Terms of Service

By accessing grandoweb.ca (the “Site”) or engaging GrandoWeb (“we”, “our”, “us”) for web design, development, hosting, or maintenance services, you agree to comply with and be bound by these Terms of Service. If you do not agree, do not use the Site or our services.

GrandoWeb provides professional web design, development, managed hosting, and website maintenance services for businesses. The specific scope, deliverables, and terms for any client engagement are defined in a separate Statement of Work or Service Agreement, which, together with these Terms, governs our relationship.

Upon full payment for the agreed project fee, the client receives full ownership of all custom deliverables created specifically for them (design files, source code, written content produced by us). GrandoWeb retains rights to:

• Display the work in our portfolio with client permission
• Proprietary frameworks, boilerplate code, and tooling components used as a foundation
• All third-party libraries and open-source components, which remain subject to their respective licenses

Payment terms are established in the individual Service Agreement or Statement of Work. Generally:

• Project work requires a deposit (typically 50%) before commencement
• The remaining balance is due upon project completion
• Hosting and maintenance fees are billed quarterly (every 3 months) and are due on the invoice date
• Late payments may incur interest charges as permitted by Ontario law and as specified in the Service Agreement

To the fullest extent permitted by applicable law, GrandoWeb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, arising from your use of our services or the Site. Our total aggregate liability shall not exceed the amount paid by the client in the 90 days preceding the claim.

We warrant that our services will be performed in a professional manner consistent with industry standards. We do not warrant that the Site will be uninterrupted or error-free. Third-party services (hosting providers, analytics, form processors) are subject to their own warranties and terms.

Either party may terminate an ongoing service agreement with 30 days written notice. Upon termination:

• All outstanding fees for services rendered become immediately due
• Client data will be returned or securely deleted within 30 days
• Hosting services will be maintained for a reasonable transition period upon request

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

We reserve the right to modify these Terms at any time. Material changes will be reflected in the “Last updated” date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

For questions about these Terms: hello@grandoweb.ca